The Olive Retreat Privacy Policy

1. Information Collected:
TheOliveRetreat may collect personal information, such as names, email addresses, and phone numbers, when users make inquiries or bookings on our website.

2. Purpose of Data Collection:
We collect user data for the sole purpose of providing and improving our luxury villa rental services. This includes communication with users, processing bookings, and enhancing the overall user experience.

3. Cookies and Tracking Technologies:
TheOliveRetreat uses cookies to enhance user experience and for analytics purposes. Users can manage cookie preferences through their browser settings.

4. Third-Party Services:
We may use third-party services, such as analytics tools and payment processors. Users are encouraged to review the privacy policies of these third parties.

5. Data Security Measures:
TheOliveRetreat employs industry-standard security measures to protect user data. However, no method of transmission over the internet or electronic storage is 100% secure.

6. User Rights:
Users have the right to access, correct, or delete their personal information. Requests can be made by contacting us at [insert contact email/phone].

7. Data Sharing:
User data is not shared with third parties without explicit consent, except as required by law.

8. Policy Updates:
This privacy policy is subject to periodic updates. Users will be notified of any changes on our website.

9. Contact Information:
For questions or concerns regarding this privacy policy, users can contact TheOliveRetreat at info@theoliveretreat.com.

10. Legal Requirements:
TheOliveRetreat operates in compliance with relevant data protection laws and regulations.

By using our website, you agree to the terms outlined in this privacy policy.

Terms & Conditions

  • Minimum stay 5-7 nights, depending on the season.
  • Check-in after 17:00 - Check-out at 10:00.
  • The number of guests is fixed at the time of the reservation, any extra guests will be charged accordingly.
  • 40% deposit of total accommodation cost is required to confirm reservation with a bank transfer.
  • 60% of the full amount is payable within 4 weeks before the arrival date with bank transfer.
  • For reservations made in less than 30 days before arrival, total payment is required (non refundable).
  • Cancellations made 60 days before arrival will receive 50% of total amount paid / 59-30 days 20% / less than 29 days no refund.
  • Warranty of 3.000 to be paid with cash or bank transfer upon arrival at the Villa. The amount will be refunded at full upon check out and after inspection of the Villa Manager that no damages have occurred during the stay of the guests.
  • All rates apply in euro and are subject to change at any time.

We have established following house rules, along with adequate sanitation protocols, safety methods and operation procedures that guarantee the well-being of our guests during their stay with us.

  • Conspicuous placement of hand sanitizers.

  • Important personal health safety information for the guests safety in our villa.

  • Double up our cleaning team with a professional disinfection team the same day of arrival of the guests.

  • Purchase of Covid-19 killing disinfecting materials.

  • Also kids garden & all toys and pool materials will be included in the disinfection process. Same for the terrace chairs and tables.  

  • Daily specific All Room & Living area’s spraying with Certified anti-Covid-19 solution( in- & outdoor).

  • We provide face masks and gloves for our guests when exiting our premises.

  • We advise our guests to keep a distance of two (2) meters when exiting the premises.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at info@theoliveretreat.com.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@theoliveretreat.com.